Responsibilities

• Provide accurate, detailed, and timely information about products, services, and company policies.
• Enhance customer loyalty through personalized support and relationship management.
• Handle billing inquiries, payment processes, and refund requests efficiently.
• Work efficiently to handle high call or query volumes while maintaining quality.

Requirements

• Ability to listen carefully to customer concerns and understand their needs.
• Managing time effectively to respond to customers promptly and meet service targets.
• Proficiency in the primary language of the company and customers.
• Flexibility to work in shifts, weekends, or holidays, depending on business needs.